If a claim went through but the $SWEAT is not in your Available balance yet, it is almost always one of the three situations below. Nothing needs to be claimed a second time.
1. The claim is still settling
Delivery is not always instant. Settlement can take from a few hours up to a couple of days, and during that time the amount is recorded against your account — it does not expire while it settles and you do not need to do anything.
2. The reward went into a Step Jar
Some rewards are delivered as an automatic deposit into your 365-day Step Jar instead of into your Available balance. Before assuming anything is lost, check the Grow tab for a new or larger Step Jar, and check your Activity (transaction history) for the deposit.
3. A Spin & Win prize is waiting on the Claim All swipe
Spin & Win prizes are displayed in steps but paid out as $SWEAT. The payout is delivered through the Claim All swipe, and the swipe has to be completed — opening the Claim All sheet and closing it leaves the prize waiting. Complete the swipe and the $SWEAT is credited.
Still missing after all of that?
Contact support with your username, what you claimed, the amount, and the date and time you claimed it, plus the exact text of any error you saw. That lets the team trace the specific claim on your account.