Switched phones? Your wallet and tokens live on the blockchain, not on the old device — you just need to log back in. Try these in order:
1. Your backup-code email (most common path)
- On the new phone, find the email with subject "Important: SWEAT wallet backup code ❗Do not delete or share ❗". Check Spam/Junk/Trash, and expand grouped threads — only the most recent copy works.
- Long-press "Log into your Sweat wallet" → Copy URL → paste into Chrome or Safari (not the in-mail browser).
- On Android, if the link doesn't open the app: Settings → Apps → Sweat Wallet → Open by default → enable "Open supported links".
2. Your 12-word secret phrase
If you saved your secret phrase, open Sweat Wallet → "I already have an account" → log in with the secret phrase. If you ever changed the phrase in-app, use the newest version.
3. A linked social login
If you previously added Apple or Google sign-in to your wallet (Profile → Security), just tap "Continue with Apple/Google" — it opens your existing wallet. Careful: if your wallet was never linked to that social account, this creates a brand-new empty wallet instead — your old balance is still on the old wallet, so use methods 1 or 2 to reach it.
4. Last resort: reset
If you have none of the above, see "Can support recover my wallet or resend my activation email?" — a reset creates a new wallet; the old balance cannot be moved.
After logging in: fix step tracking on the new phone
Steps are tracked by the Sweatcoin app, so on the new device: grant the Physical Activity / Motion & Fitness permission, allow background activity (disable battery optimization for Sweatcoin), and open both apps once so minting resumes. Once you're in, back up your secret phrase and add a social login in Profile → Security so the next phone switch takes seconds.