If you created your wallet with "Continue with Google" or "Continue with Apple", you never had a 12-word secret phrase. Wallets created that way have no phrase to type in, so the secret-phrase screen is the wrong way in for you. Sign in with the same Google or Apple account you created the wallet with instead.
Take care here: signing in with a different social account does not open your wallet — it creates a new, empty one. See Social login (Magic Keys) - Frequently Asked Questions.
"Please enter a valid 12-word secret phrase"
This is a format check on what you typed, not a check of whether the words are right. The app counts words separated by single spaces. It fires when the text shape is wrong:
- the phrase was pasted with line breaks or numbering (the app shows the phrase in a numbered grid, so a hand-copied version usually carries those over)
- there are double spaces between words
- it is a 24-word phrase from another wallet
Retype it as 12 words, separated by single spaces, on one line.
"Secret phrase is incorrect or was not found"
This one comes back from the server: the phrase itself was rejected. Either the words are not the ones for this account, or the phrase has been replaced. If you ever changed your secret phrase inside Sweat Wallet, only the newest phrase works — every earlier one stops working from that moment.
I'm waiting for an email verification code that never arrives
If your wallet was created with Google or Apple sign-in, there is no email-code login path for it, so no code will ever arrive. Use Continue with Google/Apple with the original account.
Safety
Your secret phrase is entered only inside the official Sweat Wallet app. Support will never ask you for it. Never type it into a chat, an email, or any website — anyone who has it has your funds.
If none of the above gets you in, contact support with the exact error text you see, the sign-in method you used when you created the wallet, and your phone model and OS version.